Privacy Policy

 

Who We Are

Calypso Instruments Australia (Calypso Instruments AU) is the official Australian distributor of Calypso Instruments, a globally recognised leader in innovative wind and weather measurement technology. Our mission is to bring the precision, reliability, and simplicity of Calypso’s European-engineered instruments to the Australian market, supporting sailors, researchers, and outdoor professionals with tools they can trust.

With a focus on quality, innovation, and customer support, we ensure that every product meets the highest standards of performance in even the toughest environments. Whether you’re navigating the open seas, conducting scientific studies, or enjoying recreational sailing, Calypso Instruments AU provides accurate solutions that empower you to make informed decisions with confidence.

Visitors to Our Website

At Calypso Instruments AU, we are committed to respecting and protecting your privacy.

For visitors, our website can generally be browsed without identifying yourself or revealing any personal information. For customers, once you choose to provide us with personally identifiable information, you can be assured that it will only be used to support and improve your relationship with us.

What information do we collect?

When you visit our website, our web server may collect basic user information such as:

  • Your ISP’s domain

  • The time you accessed our site

  • The pages you visited within our website

We may also use cookies, which are small files stored on your computer to help personalize and enhance your browsing experience. Cookies allow our site to respond to you as an individual by remembering your preferences, enabling us to tailor content and functionality to your needs.

How do we use this information?

The information collected is used to:

  • Analyse web traffic patterns

  • Improve the functionality and content of our website

  • Facilitate customer interaction with our online services

For example, cookies may be used to streamline online product purchases by pre-filling order form details and securely passing them to our internal sales system.

Our Customers

What information do we collect?

When you sign up for our services or make a purchase, you may provide us with:

  • Contact information (name, address, phone number, email)

  • Payment information (billing details, credit card or other payment method)

While you are a customer, we may also collect and maintain:

  • Account details (status, service selections)

  • Transaction history

  • Necessary records such as communication logs

How do we use this information?

We use the information you provide for the following purposes:

  • Contact details: to establish and maintain your account

  • Payment details: to process transactions securely

  • Account information: to deliver, manage, and improve our services

We will not disclose your personal information to third parties unless required for the following reasons:

  • To provide services you have requested

  • To protect our rights, property, and legitimate business interests

  • To comply with lawful requirements such as court orders, warrants, or valid legal processes

  • To cooperate with law enforcement when communications inadvertently obtained by us appear to relate to criminal activity

Customer communications

We do not monitor, censor, or engage in ongoing review of communications stored on or transmitted through our facilities. However, we may review, delete, or block access to communications if they:

  • Pose harm to us, our customers, or third parties

  • Appear to violate our Terms of Use

Marketing preferences

Customers may opt out of receiving newsletters or promotional communications at any time by submitting a request including their name and contact details.

Please note that important service bulletins and updates may still be sent to you as part of our service obligations.